Help/FAQs

communities_1.jpg
General Privacy Contacts / Connections Groups / Discussions Events Badges and Ribbons Library / Resources

General | Top

Q: What is myRICS community?

A: An online space for RICS professionals and partners to connect, collaborate and be inspired. You can join in discussions around various disciplines and specialisms within the industry, share resources, connect with those who share your profession and much more.

Q: How do I log into myRICS community?

A: If this is your first time trying to log in to myRICS community you will be asked to accept the terms and conditions before you can access the community. On subsequent visits you’re already logged into rics.org it should recognise this and log you in automatically. If not you can log in by clicking the 'Sign In' button at the top right of the screen using the credentials you use to login at rics.org.

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to rics.org. If you have forgotten your login credentials or need assistance with your login information you can reset your password at rics.org.

Q: How do I update my contact information?

A: Your contact details are linked to your account on rics.org. Clicking the pencil icon next to "Contact Details" on your Profile page will take you to rics.org where you can update your details.

Q: Can I access the community on my mobile device?

A: The myRICS community site is mobile optimised so you should be able to access it from any mobile browser. For a richer mobile experience you can download the Connected Communities app from the App Store or Google Play store, provided by our platform partner Higher Logic.

Q: What if I have a question that isn't covered in the FAQ?

A: If you have a question and can’t find the answer here you can:


Privacy | Top

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: How can I choose which emails I receive from myRICS community?

A: Navigate to your profile and click on the "My Account" tab. Choose "Email preferences" from the drop-down menu. Messages are routinely sent to users to update them about various aspects of the community. These messages are sent to your profile inbox and can also be emailed to your preferred email address. The 4 categories of message are:

  • System - Emails required to confirm user participation. Users cannot opt-out of these emails.
  • Group - Emails typically sent from Group Admins or the Group Manager via automation rules to update you about group activity.
  • Participation - Emails informing you about one-on-one interactions (eg reply to sender, contact requests, @mentions, real time notifications).
  • Promotional - Emails that promote the outcome of purchase (eg purchase the book of an annual conference speaker).

These last three categories of email can all be opted out of if you prefer .



Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address
  • City
  • State
  • Country

Only those members who have agreed to appear in the directory will be searchable.

Q: How do I find members in my professional field?

A: The Networks feature makes it easy to connect with members who attributes with you, such as specialisms. Click the Connections -> "Similar Members” link found in the main navigation bar. This will take you to My Networks where you will see the attributes you share with other members, together with how many members share each attribute with you. Only those members who have agreed to appear in the directory will be searchable

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Groups / Discussions | Top

Q: What are groups?

A: Groups allow you to participate in discussions and share resources with other members.

Q: What groups do I already belong to?

A: Go to “Groups ” in the main navigation bar. Select “My Groups ” to view the groups you currently belong to.

Q: Can I create my own group?

A: Members can’t directly create their own groups, but if there’s a group you feel should be added please reach out to the Community Team.

Q: How do I join/subscribe to a group and the affiliated discussion group?

A: Click on “Groups” in the main navigation and click on “Groups I Can Join” in order to see a list of available groups. Click on the group that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of group digest emails?

A: Navigate to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu.  On that page, you can view and control your subscription options.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
  • Consolidated Digest: Allows you to combine multiple groups into one notification email.

In addition to group notifications, other emails are routinely sent to users: System, Group, Participation, and Promotional. You can find out more about these emails here


Q: How do I leave a group or unsubscribe from a discussion?

A: Go to your profile and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Group” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire group.  To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down).  We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire group when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: From the homepage, go to “Contribute" > “Post a message.”

From within a group, go to “Threads” and click the “Start New Thread” button.

From a digest email, you can use the link located at the top. This allows you to post the community direct from your email without having to visit the actual site.

Each group also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.

Q: What is a Q and A thread?

A: If your post is more of a direct question than an open-ended discussion you can post it as a Q and A thread. This shows members that’s it’s a question that specifically requires an answer, and you’re also able to highlight the best answer which can help other members with similar queries.

Q: What is cross posting?

A: Cross posting is when you post the same content in multiple groups. When you create a new discussion post you’ll see the option to cross post it to a second group. We’d encourage you to use this function wherever you feel its appropriate as it’s a great way to ensure more people will see the post.

Q: Can I cross post to more than two groups

A: The cross posting option when creating a new post is limited to just one additional group. However, if you feel it’s relevant to more groups it’s fine to duplicate the post. Just make sure that the content is on topic and you’re not posting it to groups where it’s not really relevant.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Group Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the groups?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side. Clicking on a hashtag will also search across the whole community for content with the same tag.

Q: How do I see a listing of all of the posts to a specific Group?

A: Locate the group you are interested in viewing from the Groups page. Click through the group's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.

Events | Top

Q: How do I create an event?

A: Event creation is restricted to group admins, so if there’s an event you’d like added to the calendar please reach out to the admin of the respective group.


Badges and Ribbons | Top

Q: How do I get badges and ribbons?

A: Badges and ribbons are automatically assigned based on either information you’ve provided in your profile or by reaching certain milestones within the community..


Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated group via the My Groups page. Click through the group's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any group landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”

  • Upload your file.

  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.